Support

01Contact us

The fastest way to reach us is by email at [email protected]. Include your device model, OS version, and (if relevant) the approximate time the issue happened so we can look up logs.

02Cancel a subscription

Subscriptions are billed through the App Store, so they’re cancelled in your App Store account — not in the Magic Soundboard app.

• Open the App Store → tap your profile → Subscriptions → Magic Soundboard → Cancel Subscription. Or visit apps.apple.com/account/subscriptions.

Your subscription remains active through the end of the current billing cycle.

03Refunds

Refunds for subscriptions and token packs are handled by the App Store. Request a refund at reportaproblem.apple.com.

04Restore purchases

If you reinstall the app or sign in on a new device, open the subscription screen and tap Restore purchases. Make sure you’re signed into the same App Store account you used to buy the subscription.

05Tokens didn’t show up

Token grants from purchases and subscription renewals flow from the App Store through our subscription management provider to our backend. There can occasionally be a short delay.

• Pull-to-refresh on the subscription or paywall screen.
• Tap Restore purchases.
• Wait a couple of minutes and reopen the app. If the balance still hasn’t updated, email us with your purchase receipt.

06A generation failed

If a generation request fails, we don’t deduct tokens or free generations from your account. Try again — transient errors usually clear within a few seconds.

If failures persist, check your network connection. If you’re on Wi-Fi behind a strict firewall (corporate / school), try mobile data. Otherwise, email us with the prompt and approximate time so we can look at the logs.

07Delete your account

You can permanently delete your account from inside the app: Settings → Account → Delete account. Deletion removes your audio files, generation history, subscription mirror, and profile data from our systems.

Deletion does not cancel any active App Store subscription — you have to do that separately (see “Cancel a subscription” above) or you’ll continue to be billed.

08Playback troubleshooting

• Make sure your device isn’t in silent mode (the app respects the ringer switch on iOS).
• If audio cuts out when another app starts playing, that’s expected for some system audio sources — return to Magic Soundboard and tap the card again.
• For background playback issues, force-quit the app and reopen. If a card still won’t play, restart your device.

09Still stuck?

Email [email protected] and we’ll get back to you. Including a screenshot or screen recording usually saves a round trip.